My item has a faultUpdated 16 days ago

When you received your parcel, does an item have a manufacturing fault, or has it become damaged after several uses? 😞

Here's the procedure for submitting an after-sales service (warranty) request: 

• Grab your mobile phone and take a photo of your faulty item, both from far away and up close. 📸
• Open your mailbox and attach the photos, your order number, and a short description of what happened with your item to your email. 
• Send your email to the following address, [email protected], where Dorine and Margaux will be happy to help you.

Afterwards, customer support will take care of submitting the after-sales request to the supplier. 📧

Once we receive the supplier's reply, Dorine and Magalie will offer you the best solution for you. 🥰

Please note: without photos, we will not be able to support your after-sales request with the supplier.
The supplier may wish to collect your item for inspection or repair. In that case, the returned item must be clean. ✨

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I hope this article answered your question,

If, however, it didn't, the customer support team remains entirely at your disposal at [email protected] or via our chat.