Ma commande
Retrouvez tous les informations concernant votre commande. Annulation, Modification ? Toutes les réponses concernant votre commande sur votre sellerie en ligne préférée sont justes ici.
How do I know if my order has been processed?
When you place an order and it has been confirmed, a little order confirmation email is sent to your inbox. 💌. In this email, you'll find your order summary as well as your order number, which is very useful when you contact us. 😉. Be careful thoug
Can I cancel or change my order?
If your order hasn't been shipped yet or is being prepared, it's entirely possible to change or cancel your order. To do so, don't hesitate to contact us by email or phone (it's faster for handling the change 😉 : 01 86 26 68 62). And send us your o
I have a small issue with the order I received?
We're truly sorry for this issue you've experienced with your order. 🙏. Whether the item you received is faulty or an item is missing from your order, don't worry — every problem has its solution. 😇. So that we can do what's needed, please don't he
What should I do with my used Hit-air cartridges?
What to do with my empty cartridges??? 😲. It's now possible to give them a second life, while having a positive impact on the planet!!! 💚. And what's more, while saving money!. - Keep your used cartridges. - Come drop them off in our collection bin
My item has a fault
When you received your parcel, does an item have a manufacturing fault, or has it become damaged after several uses? 😞. Here's the procedure for submitting an after-sales service (warranty) request:. Afterwards, customer support will take care of su