Mes retours
Retrouvez tous les informations concernant les retours d'un de vos colis. Comment effectuer un retour, quand puis-je effectuer un retour ? Toutes les réponses concernant vos achats sur votre sellerie en ligne préférée sont justes ici.
What are the conditions for making a return?
You absolutely have the right to change your mind. 😊. All returned items must not have been worn, used, washed or damaged. Indeed, they must be new with their original packaging as well as their tags. 😊. Unfortunately, some items cannot be returned
What is the deadline for making a return?
One of your items doesn't suit you? Don't worry, things don't always work out on the first try! 😉. You have until 12 January 2026, from the date of receipt of your parcel, to return your item to us, free of charge, from France and Belgium. 😊. To do
How to return an item?
You have 14 days from the date of receipt to return your item to us. For logistical reasons, we unfortunately don't process returns in exchange for another item, but we offer you a credit note or a refund of your item upon receipt. 😊. To return an i
Where can I find my order number?
Finding your order number is very simple!. You can easily find your order number on the label of your parcel, right here:. Or in your Ohlala customer account under "My orders". 😃. However, if you have the slightest question, please don't hesitate to
How do I track my return parcel?
Your little return parcel has been dropped off, here we go! Heading to Ohlala. 📦. You can track your return parcel using your parcel number available on your return label. 💌. Then all you have to do is track it by entering this parcel number right
I paid for my order with a gift card, how does the refund work?
A refund is absolutely possible! 😄. However, the refund will be made to your gift card, which will be credited with the amount of your return. In case of payment by bank card and gift card, the gift card will be credited first. We hope this article
Can we make a return following an offer with a free gift?
But of course, no problem at all! 😊. You took advantage of our offer with a free item and one of the items in your order doesn't suit you?. No worries, you can return your item to us for a refund without any problem; however, the gift must also be a